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27 questions, about 15 minutes. Your score is free.
Public bodies face a constraint private firms do not: a decision affecting a citizen has to be explainable, and the record of it has to survive a freedom of information request or an ombudsman.
That makes the AI case here narrower and more solid than elsewhere. ABBYY Vantage reads inbound documents, Appian and CaseXellence route and progress cases, Granicus and Citibot handle enquiry volume. Each of those is defensible where the process is documented, and each becomes a liability where it is not — because an automated step in an undocumented process is a decision nobody can account for.
Governance & Agility carries the most weight here, with Digital Foundation close behind, and the technology weighting reflects a familiar reality: legacy systems that do not talk to each other, with staff bridging the gap by rekeying.
This assessment asks what is true of your case handling, your records and your systems, then sets out which tools that footing supports today. Where a gap is blocking one, it names the gap rather than the aspiration.
Most questions ask which of four specific things are true of your operation — a document that exists, a check that is recorded, a person who owns something. They are matters of fact rather than opinion, and they are written for your industry rather than adapted from a generic template. Four of them, one from each dimension:
You tick what is true. Nothing asks you to rate how good you are, and three of the four dimensions carry no self-rating at all — which is why the score is hard to talk your way past.
Every industry is scored against its own targets. Governance & Agility carries the most weight here, so a gap there costs more than the same gap would elsewhere.
Your report says which of these to buy now, which to wait on, and which are held back by something you have not fixed yet — and which of the ones you already pay for are not yet at full value.
Start your Government & Public Sector assessment
27 questions, about 15 minutes. Your score is free. The full report is $159, one-time. We take no commission from any tool we name.
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